While many companies pursue ISO certification to make sure they meet the requirement for a government contract they’re seeking, there are many reasons why a business may want to independently pursue the certification. ISO certification offers your clients and stakeholders assurance that your company is trustworthy and focused on long-term quality and sustainability. While the process of earning certification is complex, the standards are based on a set of 7 principals that any business owner will benefit from. Learn more about the basics of ISO certification in today’s blog.
The 7 Principals of ISO Certification
What is ISO certification?
The International Standards Organization (ISO) certification process is an international association that ensures businesses adhere to global standards. These are the standards on which a company bases their quality control and customer service, which is meant to ensure that the company has the internal structure necessary for sustainability.
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1. Customer-focused
ISO certification is meant to assure customers who choose you as a vendor company that your business adheres to independent standards that provide quality assurance and customer satisfaction must be at the core of what your business does.
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2. Importance of top leadership
Products, systems and processes are supervised undertaken and spearheaded by top management.
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3. Engagement of your staff
It is crucial that your whole staff is engaged in the processes and systems through thorough and ongoing training.
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4. Process approach
All systems and processes should be effectively managed and controlled.
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5. Continual improvement
It is critical to continue to improve. While there is no such thing as a business that is run perfectly, it is crucial to learn from failures and analyze successes to ensure that the business is constantly getting better.
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6. Evidence-based decision making
Decisions should be based on measurable outcomes and SMART (specific, measurable, achievable, realistic, and time-based) goals.
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Relationship management
In addition to customers, you must treat and maintain quality relationships with all stakeholders including suppliers and other providers of critical elements of your business success.
On the September 22nd show, the guests William Fogle and David Yinger go in depth about what the process of ISO certification looks like and discuss the type of help you may need to complete the process. Be sure to listen in to learn more!
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